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When you call DELL customer support for any help, they will ask for either Service Tag or Express Service Code. You also need service tag to download drivers and documentations from DELL support website.

When you have physical access to the system, you can easily identify the service tag affixed on the body of the server. DELL support siteshows the exactly location of the service tag and express code stickers for various DELL equipments.

When you don’t have physical access to the server, you can get the same information remotely from the OS level. Using Windows or Linux command line you can easily get DELL service tag as explained below.

1. Get DELL Service Tag on remote Windows system

Login to the Windows remote-host using VNC or remote desktop connection. Use WMIC on Windows to get service tag as shown below.

C:\>wmic bios get serialnumber
SerialNumber
ABCDEF1

Following WMIC command will give make and model number along with service tag.

C:\>wmic csproduct get vendor,name,identifyingnumber IdentifyingNumber    Name                Vendor
ABCDEF1              PowerEdge 2950      Dell Inc.

If VNC or remote desktop connection to the remote-host is not available,  execute the following from the local-host to get the service tag of the remote-host.

C:\>wmic /user:administrator /node:remote-host bios get serialnumber
SerialNumber
ABCDEF1
[Note: Replace remote-host with the machine name of your remote-host.]

2. Get DELL Service Tag on remote Linux system

Login to the Linux remote-host using SSH. Use dmidecode on Linux to get service tag as shown below.

[remote-host]# dmidecode -s system-serial-number
ABCDEF1

3. Get DELL Express Service Code From Service Tag

Service Tag is a base-36 integer.  Once you have the Service Tag, you can calculate express service code yourself. Express Service Code is base-10 decimal integer of Service Tag. Dell uses express service code mainly for their support call-routing. When you call dell support, their automated call-routing system may ask you to enter express service code, which you can easily enter in your telephone, as it is just a bunch of numbers, instead of characters.

Use the following online tools to find express service code from service tag and vice-versa.

• Creativyst Dell-Number Widget
• Dell PC service tag/code converter from PowerDog Industries

The scanner is small and light, and doesn’t try to be more than it is: A good, small no-frills basic color flatbed scanner.

The installation routine has an option for custom install, during which you can choose not to install the extra bundled software if you don’t want/need it.
At the end of the installation, it asks if you want to check online for newer drivers. I did so, and it found a newer driver (22 MB in size). I wish it had done that BEFORE installing the stuff from the CD, but it probably doesn’t make much difference either way.

Once the software was installed, Windows 7 64-bit found the scanner without fuss.

The scanner has some buttons on it, which I don’t intend to use, so I will leave their function to other reviewers.

The scan utility is pretty standard as scanners go, which is good. It does not bog you down with stylized frames around the windows and animations. It just brings up a rectangular dialog box with some options on it. The default setting is “full auto mode” which I suppose is good for non-technical people.

In addition to “full auto mode” you can switch it to “home mode”, “office mode” or “professional mode”, which have different settings and abilities relevant to each of those profiles. Home mode is more centered around what the image is going to look like. Office mode is more centered around how fast it will scan and what options will be applied to it. Professional mode is full of all kinds of interesting dials and knobs that you can twiddle to apply effects while scanning to get it just right. People who like to fiddle will have a field day with Professional mode.

Once you’ve chosen a mode, the process is pretty straightforward. Do a preview scan to find your image on the glass, select the area you want to scan, rotate/crop it, maybe fiddle a little more, choose what resolution and file type to use, and then scan it.

I would like to complain about one small but very annoying (to me) detail:
The software remembers that when I am in “Home” mode I want to scan at 300 DPI, and when I am in “Office” mode, I want to scan at 150 DPI.
However, the software does NOT remember that I want to save as JPG in Home mode and PDF in Office mode.
Seriously? How difficult is that? Can you really have missed that? Is it a “corner case”? Nobody would ever want to do THAT…

When I called tech support, the representative who barely spoke English told me that it was by design, so that you can get exactly what you want each time. Care for some SPIN, anyone?
If he had told me that it was a known issue, and they intended to fix it in an upcoming driver release, that would have been acceptable.
But no, they played it like it’s supposed to be that way, and it’s annoying.

I suppose that if this is the biggest complaint I can come up with, it’s a pretty good scanner and software package.