Trend Micro WFBS Update Problem in SBS2008

January 26th, 2009 by Paul Sterley | Filed under Antivirus Software, Not in the Windows Box, Trend Micro, Windows Server.

I dont know yet whether this is a problem that all SBS2008 machines will have with Trend Micro Worry-Free Business Security, or whether it’s just a weird problem that mine had.

I kept getting e-mails from the Trend Micro Security Server with the following message:
Trend Micro Security Server – At least one Exchange server is outdated.

LiveStatus showed At least one Exchange server is outdated.
Expanded the Updates row and clicked the Deploy Now button as directed. No results.

In the Security Settings tab, selected the Exchange agent, and saw that the patterns are out of date.

In Reports -> Log Query, I ran the following report:
Time range: Today
Type: Exchange server
Content: Update logs

I saw this message, repeated: Web server authentication was unsuccessful. An invalid username or password was entered. Please check your settings and make any necessary changes, and then try again.

Tech Support told me to manually copy the updated pattern files (lpt$vpn###) in place, just in case the files were corrupt. This updated them once, but they refused to update automatically afterward.

Tech Support told me to create a new application pool in IIS which uses the LocalSystem built-in account, and switch the SMEX Website to use this new app pool. This was very promising, given the error message in the log, but it didn’t work.

Tech support told me to uninstall and reinstall the messaging security agent.

Tech support told me to reboot the server (the “Hail Mary” approach).

Finally, what solved the problem was an intuitive leap. I figured “Well, I’ve given the website all of the permissions it could want, and I’m still getting a web authentication error. Wait, what’s this other website here called OfficeScan?”

I assigned the custom application pool (the one that uses LocalSystem) to the OfficeScan website, and I have not had a problem updating since.

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2 Responses to “Trend Micro WFBS Update Problem in SBS2008”

  1. Brad | 12/01/10

    Well, had the same problem – almost. Mine was also sending me those nagging emails everyday along with the “Less than 90% of clients have been updated..” error. Your solution didn’t fix mine, but you did post some extremely helpful troubleshooting tips. Much appreciated!

  2. Anonymous | 12/05/10

    The “Less than 90% of clients have been updated..” “error” which is not an error, can be digarded by changing the notifications

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